Progressive Insurance Company is a well-known provider of auto insurance in the United States. Founded in 1937, the company has grown to become one of the largest auto insurance providers in the country, offering coverage to more than 20 million customers. In addition to auto insurance, Progressive also provides home insurance, renters insurance, and other types of insurance products.
One of the unique features of Progressive is its usage-based insurance program, called Snapshot. Customers who opt into the program allow Progressive to monitor their driving habits, such as their speed, distance traveled, and time of day they drive. Based on this data, Progressive can offer personalized rates to customers who demonstrate safe driving habits. The program also offers discounts to customers who have a low risk of accidents.
Another feature of Progressive is its Name Your Price tool, which allows customers to input how much they want to pay for their insurance and then suggests coverage options that fit within that budget. This tool can be helpful for customers who are looking for a specific level of coverage but also want to keep their insurance costs affordable.
Progressive also offers a variety of discounts to customers, such as multi-car discounts, safe driver discounts, and discounts for bundling multiple insurance products. The company also has a mobile app that allows customers to manage their policies, make payments, and file claims from their smartphones.
In terms of customer satisfaction, Progressive has received mixed reviews. According to J.D. Power’s 2021 U.S. Auto Insurance Study, Progressive ranks slightly above average in terms of overall customer satisfaction. However, the company has been criticized for its claims process and customer service in some reviews.
Overall, Progressive is a well-established insurance company with a variety of coverage options and discounts available to customers. Its usage-based insurance program and Name Your Price tool are unique features that can be helpful for customers who want to personalize their coverage and keep their insurance costs low.